Refund policy

Refund & Replacement Policy

At Numascent, we take pride in the quality of our hanging diffusers and want you to be completely satisfied with your purchase.

Returns & Refunds

• Refunds are accepted within 14 days of delivery. Once we receive and inspect the returned item, we will process your refund to the original payment method.
  

Damaged Items

• If your diffuser arrives damaged during delivery, please contact us within 48 hours of receiving your order and include photos of the damaged item and packaging.

• Once confirmed, we are more than happy to send you a replacement bottle at no additional cost.

Non-Refundable Items

• Used, opened, or intentionally damaged products may not be eligible for a refund.

• Sale or promotional items are final sale unless damaged during shipping.

How to Start a Return

To initiate a return or report a damaged item, please email us at support@numascents.com with your order number and details of the issue.